Last updated: September 11, 2026
BMate offers a free trial period to evaluate the software before making a purchase. We encourage all users to thoroughly test the platform during this period to ensure it meets their business needs.
Refund requests are reviewed on a case-by-case basis within 7 days of the first payment. After 7 days, refunds are generally not provided as the service has been made available. Approved refunds are processed using the original payment method.
Unused WhatsApp credits may be adjusted or refunded only after support review. Credits already consumed for message delivery are not refundable.
You can cancel your subscription at any time from your account settings. After cancellation, you will retain access until the end of your current billing period. No partial refunds are provided for unused days within a billing cycle.
Failed or duplicate payments should be reported with the payment reference. Once verified, the amount will be refunded or adjusted against the customer account within 5-7 business days.
To request a refund, contact our support team with your business name, invoice number, and payment reference: